Frequently Asked Questions

How do I register for an account?

Please visit our registration page to sign-up.

Is it possible to have an individual user account on the CMS Store?

Yes, your company account will have at least one user, who is an administrator. The administrator can add individual accounts associated to the company by navigating to 'My Account', where they will find the 'Company Users' section.

How can I create an account on the CMS Store if my business is registered outside of the United Kingdom or the Republic of Ireland?

If your company is registered outside of the United Kingdom or the Republic of Ireland, and you wish to create an account on the CMS Store, then please contact us using the contact form, and one of our team will be in touch.

Do I have to register to place an order on the CMS Store?

You must register for an account with CMS Distribution, and agree to our terms and conditions to place an order on the CMS Store.

I am already a CMS customer. Do I have to create an online account?

If you are already a CMS customer, you will need to create a new account to order online.

Please visit our registration page to sign-up. test

Can I cancel an order?

You can cancel an order anytime before it is processed (usually within 1 hour of placing the order).

If you wish to cancel an order, please use our contact form.

Is there a minimum order quantity, or minimum order value?

There isn't a minimum order quantity, or order value. 

I have forgotten my password, can you help?

How can I request my login details?

To request your login details, please use our contact form.

How do I change my delivery or invoice address?

To change your delivery or invoice address, please log in to the CMS Store, and go to 'My Account', then select 'My Additional Addresses', then 'Add New Address'.

When placing an order, select the new delivery address from your list, or add a new delivery address.

Can I view my order status, or order history?

Yes, please log in to the CMS Store, and go to 'My Account', then select 'Orders'. 

Where can I find my CMS company account number?

You can find your CMS company account number in the 'Company Profile' section in 'My Account'.

What are my delivery options?

DPD are our chosen carrier for over 95% of our orders.

We offer next business day, Saturday, pre-10:30 AM and pre-12 PM delivery options for UK customers.

We also offer a 2-day delivery service for non-mainland UK and IE customers.

What is the status of my order?

Please check the 'Orders' section in your account to view the status of your order.

What do I do if my order arrives incomplete, or incorrect?

Please contact our customer services team, using our contact form.

Telephone (UK) +44 (0) 208 962 2464

Telephone (Ireland) +353 (0) 1829 3322

Do you offer weekend delivery?

Through DPD, we offer a Saturday delivery option at an additional cost.

To arrange a weekend delivery, please contact our customer services team, using our contact form.

Telephone (UK) +44 (0) 208 962 2464

Telephone (Ireland) +353 (0) 1829 3322

How do I return goods to CMS Distribution?

To request a Return Merchandise Authorisation (RMA) number, please contact or customer services team, using our contact form.

What is the Returns policy?

Please see our returns policy.

What is the time restriction for returning a product?

The RMA must be returned within 14 days from the date of issue of the RMA number.

Can I speak to someone about technical product information?

For assistance with any of our products, please contact our customer services team, using our contact form.

Telephone (UK) +44 (0) 208 962 2464

Telephone (Ireland) +353 (0) 1829 3322

How do I check stock and lead times?

For any stock or lead time queries, please contact our customer services team, using our contact form.

Telephone (UK) +44 (0) 208 962 2464

Telephone (Ireland) +353 (0) 1829 3322

I cannot find the product I'm looking for. Can I get some help?

For any stock or lead time queries, please contact our customer services team, using our contact form.

Telephone (UK) +44 (0) 208 962 2464

Telephone (Ireland) +353 (0) 1829 3322

What payment methods are available?

If credit facilities are granted, you can place orders within the value of your credit limit.

We also accept credit cards.

I don't have a credit/debit card, can I still purchase from CMS Distribution?

Yes,  you can still create an account, and apply for credit.

Once credit facilities are approved, then purchases can be made. 

Can I pay my account balance online?

Yes, as long as payment is less than £10,000, and is paid in one transaction, using a credit card.

Please note, only one invoice can be paid at a time.

Will I receive an invoice?

Invoices will be auto-emailed to you.

They can also be seen in the 'Invoices' section of the 'My Account' section.

Can I request an old invoice?

Yes, you can. Please navigate to the 'Invoices' section within the 'My Account' section.

Can I receive paperless invoices?

Yes, invoices are emailed directly to you. 

Where are my invoice records stored?

See 'Invoices' in 'My Account'.